Global Jeff LLC – Return & Refund Policy

Effective Date: May 1, 2026

At Global Jeff LLC, we are committed to providing reliable utility and connectivity services. Because we provide ongoing services and leased equipment rather than physical retail goods, our refund and return procedures are outlined below:

1. Service Credits and Billing Adjustments

Since electricity, gas, and internet are usage-based services, most financial adjustments will be applied as credits to your account balance:

• Overpayments: Any payments exceeding the balance due will be automatically applied as a credit toward your next billing cycle.

• Billing Disputes: If you notice a discrepancy in your meter reading or data usage, please report it within 30 days. Once verified, a correction will be applied to your account within 1–2 billing cycles.

• Service Outages: Credits for internet service disruptions are assessed for outages lasting longer than 24 consecutive hours that are within the company’s control.

2. Equipment Returns (Internet Services)

For customers using company-provided hardware (modems, routers, or mesh systems):

• Return Window: Upon cancellation of service, all leased equipment must be returned to an authorized service center within 14 calendar days.

• Condition: Equipment must be returned in good working condition with original power cables.

• Non-Return Fees: Failure to return equipment within the specified timeframe will result in an "Unreturned Equipment Fee" ranging from $100 to $300, depending on the device model.

3. Cancellation and Security Deposits

• Standard Cancellation: Customers may cancel their service at any time; however, final billing will be calculated based on the usage up to the disconnection date.

• Security Deposits: If a security deposit was collected at the time of signup, it will be refunded via check or the original payment method within 30 days of account closure, provided all outstanding balances are cleared and equipment is returned.

• Activation Fees: Standard activation and installation fees are non-refundable once the service has been successfully established at the property.

4. How to Request a Refund

To report a billing error or request a refund of a credit balance:

1. Contact Support: Email our billing department or call the customer service number located on your monthly statement.

2. Verification: Please have your account number and the specific invoice date ready for our representatives.

3. Processing Time: Approved refunds to credit cards or bank accounts typically take 5–10 business days to reflect in your statement.

Implementation Tips for Your Website:

• Placement: Link this policy in your website footer and on the final checkout/sign-up page.

• Clarity: Use bold headings so customers can quickly find the section relevant to them (e.g., "Internet Equipment").

• Local Compliance: Ensure this aligns with the specific utility regulations of the region where you are operating